How do I return my order?

Returned items must be in new condition to receive a full refund within 14 days of receiving the order. This means customers have up to 14 days to identify any defective items and contact us. Please note that only items will be refunded, and delivery costs will not be refunded.

Click here to access the returns page. If you have any questions, do not hesitate to contact us at the following address: contact@aprizo.com.

To receive a full refund, items must be returned in new condition, in their original packaging and with tags attached. Returned items must not have been worn. Please note that all items, including those that are damaged or not suitable for your requirements, must be reported within 14 days of receiving your order.

Please note that for hygiene reasons we cannot accept returns on underwear, swimwear or earrings unless they are faulty or the wrong size or style. We thank you for your understanding.

Packages must be returned by carriers only - we do not accept returns in person at our distribution center. All returned items must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact - except for items for which the packaging or labels were not provided by our company. Otherwise, the refund will not be made in full.

Prepaid return labels are only sent to customers if they receive an incorrect, damaged or defective item from the manufacturer. In all other cases, customers are required to return the items at their own expense via any carrier. This also applies to items that are not suitable for their needs, including items that do not fit, are not suitable, are incorrectly selected items, are incorrectly sized.

All valid order information, including order number and shipping address, must be included in each return package to ensure proper processing. Packages may be held or refused by the returns service and will not be processed if the package received cannot be identified by the details provided. Please note that all refunds will be processed within 14 days of receiving your package in our warehouse.

Items returned by carrier must be sent to the following address:

INFINITE SAS

Space Park

49 Bis Rue du Commandant Rolland

93350 Le Bourget

France