Is it possible to return items?

You have 14 days from the date of receipt to return your package whatever the reason. However, please note that to be eligible for a full refund, the returned item must be in new condition, the same condition in which you received it, and in the original packaging. If these conditions are not met, the refund will not be made in full.

Please note: For hygiene reasons, underwear, swimsuits or earrings cannot be returned.

To benefit from faster processing of your return, please contact us at contact@aprizo.com before returning your item. Our customer service will provide you with the necessary information.

Please note that customers are required to return items at their expense via any carrier if they are not suitable for their requirements, and this also includes items that do not fit, are not suitable, are incorrectly selected items, incorrect size.

All valid order information, including order number and shipping address, must be included in each return package to ensure proper processing. Please note that all refunds will be processed within 14 days of receiving your package in our warehouse.

Items returned by carrier must be sent to the following address:


Space Park

49 Bis Rue du Command Rolland

93350 Le Bourget


For more information on refunds, please click this lien.

How does payment in 3 installments work without fees?

You have the possibility to pay for your orders in 3 installments free of charge from 35€ of purchase with Klarna, we have created a dedicated page, please click here for more information.

Do you deliver abroad?

We can currently deliver to the following areas: Metropolitan France and Belgium. Delivery times may vary depending on delivery methods and areas, for more information, click here.

What are the possible delivery methods?

We offer two delivery methods: Mondial Relay and Colissimo. For more information on shipping costs and times, click here.

What is the delivery time for my order?

We currently ship orders to mainland France and Belgium.

Delivery times differ depending on delivery methods and areas, please refer to below:


  • Mondial Relay: 2 - 5 working days
  • Colissimo: 1 - 4 working days


  • Mondial Relay: 3 - 5 working days
  • Colissimo: 2 - 5 working days

*Delivery time is counted from the date of dispatch. Please note that you must allow 24-48 hours for the preparation of your order. No orders will be processed on weekends and public holidays.

Please note that delivery times noted above are estimates. 

You will be kept informed of the progress of your order by email or SMS.

You can track your package by clicking here or in the useful links at the bottom of the page, “Track my order” section.

You can also contact us by email at contact@aprizo.com or directly by telephone on 09 70 46 36 88 if you have other questions.

I did not receive an order confirmation email

Order confirmation emails often fall into "junk mail", before contacting customer service, please check your spam folder to see if you have received our order confirmation email. 

If you cannot find the confirmation email, do not hesitate to contact our customer service by email at contact@aprizo.com or directly by telephone on 09 70 46 36 88 if you have other questions.

I forgot my forgotten password

If you have forgotten your password, select the option “Forgot your password? » on the login page and follow the instructions to reset your password. If this does not work, contact us by email at contact@aprizo.com or directly by telephone at 09 70 46 36 88.

Can I cancel or change an order after my order has been confirmed?

Once your order has been validated and confirmed, our teams will unfortunately no longer be able to cancel or modify your order. 

However, we remind you that you have the option of returning your items to us if they do not suit you within 14 days of receipt of your package.

For more information on returns and refunds, click here

I made a mistake in the delivery address, what should I do to change it?

If your order has not yet been shipped, contact us immediately by email at contact@aprizo.com or directly by telephone at 09 70 46 36 88, we will update your delivery address and send you a confirmation by email.

I have not received my package, what should I do?

If an order is not received by the customer within the first 7 days from the delivery date indicated by the carriers, and provided that the customer's shipping address is correct, we may open an investigation on the 7th day in order to recover the package. You must contact us by email at contact@aprizo.com

Please note that it is necessary to report non-delivery cases within 10 days of the indicated delivery date to initiate a claim with the carrier. Under no circumstances can we report a package as lost until a full investigation with the warehouse and carrier has been concluded.

In the event that the package is lost, we can only offer a new shipment of the order, at no additional cost.

Is my personal information protected?

All personal information that you provide to us to place your order or to create your account will only be used within the framework of our commercial relationship.

Under no circumstances will your information be communicated, shared or resold to third party organizations or individuals. 

For more information, click here.